Active

Change Management Framework

The organization shall establish a change and release management framework that defines the structures, processes, and practices for managing changes to production systems and releasing new capabilities. The framework shall articulate how changes are requested, assessed, approved, and implemented, and how releases are planned and deployed, providing the foundation for all change and release management activities.

Requirement ID
OPS-001-R001
Parent Control
Domain Code

Requirement Details & Guidance

OPS-001-R001 · OPS-001
Why This Requirement Exists

This requirement exists to establish the structures, processes, practices, roles, and governance for managing production changes and releases and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for establish the structures, processes, practices, roles, and governance for managing production changes and releases. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-001-R001 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        OPS-001 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.3 – Build, Acquire and Implement (BAI) > BAI06 – Managed IT Changes > BAI06.01 – Evaluate, prioritize and authorize change requests.
          COBIT
          Governance Framework
          v2019 View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(4)(e) – ICT change management: recording, testing, assessing, approving, implementing and verifying changes
          EU
          Regulation
          vCurrent View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 25(1) – Data protection by design and by default; Article 32(1)(d) – Testing, assessing and evaluating security measures
          EU
          Regulation
          vCurrent View →
          HIPAA Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement... Clause: § 164.308(a)(3) Standard: Evaluation
          US
          Law
          vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.9-3.1 – Change Governance
          India
          Guideline
          vLatest View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 6.3 – Planning changes to the business continuity management system; 8.1 – Operational planning and control
          ISO
          Standard
          v2019 View →
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 6.3 – Planning of changes
          ISO
          Standard
          v2022 View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 8.32 – Change management
          ISO
          Standard
          v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(e) – Security in network and information systems acquisition, development and maintenance, including vulnerability handling and disclosure
          EU
          Directive
          vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: ID.RA – Risk Assessment | ID.RA-07 – Changes and exceptions are managed, assessed for risk impact, recorded, and tracked
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.5 – CONFIGURATION MANAGEMENT; CM-3 – CONFIGURATION CHANGE CONTROL, CM-4 – IMPACT ANALYSES
          NIST
          Control Catalog
          vRev. 5 View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 1.2.2 – All changes to network connections and to; 6.5.1 – Changes to all system components in the; 6.5.2 – Upon completion of a significant change, all
          PCI
          Standard
          v4 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 7) Patch/Vulnerability & Change Management – 7.3 Robust configuration/change management with integrity of changes
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.4 PR.IP: Information Protection Processes and Procedures
          India
          Regulation
          vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC8.1 – Change Management – The entity authorizes, designs, develops or acquires, configures, documents, tests, approves, and implements changes to infrastructure, data, software, and procedures to meet its objectives.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          IT Operations & Service Management (OPS)
          Purpose:
          To ensure the availability, performance, and resilience of IT services.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Change & Release Management (OPS-001)
          Summary:
          Establishes change and release management including request management, risk assessment, approval, release planning, deployment, post-implementation review, emergency changes, reporting, and continuous improvement.
          Business Description:
          Establish and maintain controlled processes for requesting, assessing, approving, testing, implementing, and reviewing technology changes and releases.