Active

Continuous Improvement

The organization shall establish a continuous improvement process for security culture management, driving ongoing enhancement of security culture and behaviors. The process shall include mechanisms for identifying improvement opportunities, implementing changes, and measuring results, drawing inputs from culture reviews, assessment results, and best practice benchmarking.

Requirement ID
SAT-002-R010
Parent Control
SAT-002
Domain Code
SAT

Requirement Details & Guidance

SAT-002-R010 · SAT-002
Why This Requirement Exists

This requirement exists to continuously improve the awareness program using reviews, participation data, incidents, and benchmarking, ensuring personnel security awareness and behavior are managed consistently and measurably.

Implementation Guidance

Establish and document the process to continuously improve the awareness program using reviews, participation data, incidents, and benchmarking. Define accountable owners, target audiences, required inputs and outputs, delivery or assessment criteria, frequency or triggers, completion requirements, evidence and retention requirements, monitoring, reporting, review, and escalation. Align content and activities with organizational risks, incidents, policies, and emerging threats.

Practical Application & Audit Readiness

SAT-002-R010 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        SAT-002 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 10.1 – Continual improvement
          ISO
          Standard
          		 v2022 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 23) User / Employee/ Management Awareness – 23.4 Periodic evaluation of awareness level; 23) User / Employee/ Management Awareness – 23.6 Periodic Board sensitisation on technology and cybersecurity developments
          India
          Regulation
          		 vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.2 PR.AT: Awareness and Training
          India
          Regulation
          		 vLatest View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 13(6) – ICT security awareness and digital operational resilience training Article 5(4) – Management body knowledge, skills and regular ICT-risk training
          EU
          Regulation
          		 vCurrent View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(g) – Basic cyber hygiene practices and cybersecurity training
          EU
          Directive
          		 vCurrent View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.6.1 – A formal security awareness program is; 12.6.3 – Personnel receive security awareness
          PCI
          Standard
          		 v4 View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 7.3 – Awareness
          ISO
          Standard
          		 v2019 View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: ID.IM – Improvement | ID.IM-01 – Improvements are identified from evaluations
          NIST
          Framework
          		 v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.2 – AWARENESS AND TRAINING; AT-6 – TRAINING FEEDBACK
          NIST
          Control Catalog
          		 vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Governance Controls; Policy, Roles and Risk Linkages – Trainings and awareness
          India
          Standard
          		 vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC1.1 – Control Environment – COSO Principle 1: The entity demonstrates a commitment to integrity and ethical values. CC2.2 – Information and Communication – COSO Principle 14: The entity internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control. CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning. CC4.2 – Monitoring of Controls – COSO Principle 17: The entity evaluates and communicates internal control deficiencies in a timely manner to those parties responsible for taking corrective action, including senior management and the board of directors, as appropriate.
          AICPA
          Audit Framework
          		 vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Security Awareness & Training (SAT)
          Purpose:
          To build a security-conscious culture by educating employees.
          Scope:
          Enterprise
          View

          Parent Control Context

          Control Baseline
          Control Name:
          Security Culture Management (SAT-002)
          Summary:
          Establishes security culture management including culture assessment, behavioral measurement, leadership engagement, employee participation, culture metrics, improvement initiatives, reporting, periodic review, and continuous improvement.
          Business Description:
          Establish and maintain processes to measure, assess, monitor, and continuously improve the organization's security culture through awareness metrics, behavioral assessments, leadership engagement, and employee participation.
          View