Active

Culture Metrics

The organization shall define and track metrics for security culture that provide insight into culture maturity, employee engagement, and behavioral trends. Metrics shall include culture assessment scores, employee engagement levels, behavioral compliance rates, and security incident trends, with metrics meaningful, actionable, and aligned with culture objectives.

Requirement ID
SAT-002-R006
Parent Control
SAT-002
Domain Code
SAT

Requirement Details & Guidance

SAT-002-R006 · SAT-002
Why This Requirement Exists

This requirement exists to measure security culture maturity, engagement, behavior, and relevant incident trends, ensuring personnel security awareness and behavior are managed consistently and measurably.

Implementation Guidance

Establish and document the process to measure security culture maturity, engagement, behavior, and relevant incident trends. Define accountable owners, target audiences, required inputs and outputs, delivery or assessment criteria, frequency or triggers, completion requirements, evidence and retention requirements, monitoring, reporting, review, and escalation. Align content and activities with organizational risks, incidents, policies, and emerging threats.

Practical Application & Audit Readiness

SAT-002-R006 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        SAT-002 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 13(6) – ICT security awareness and digital operational resilience training Article 5(4) – Management body knowledge, skills and regular ICT-risk training
          EU
          Regulation
          		 vCurrent View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(4) – Personnel processing under authority
          EU
          Regulation
          		 vCurrent View →
          HIPAA Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement... Clause: § 164.308(a)(11) Standard: Security awareness and training; § 164.308(a)(11)(ii)(A) Training
          US
          Law
          		 vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.4-3.2 – On-Boarding and During Employment
          India
          Guideline
          		 vLatest View →
          ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 7.3 – Awareness
          ISO
          Standard
          		 v2019 View →
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 9.1 – Monitoring, measurement, analysis and evaluation
          ISO
          Standard
          		 v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(g) – Basic cyber hygiene practices and cybersecurity training
          EU
          Directive
          		 vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: GV.RR – Roles, Responsibilities, and Authorities | GV.RR-01 – Organizational leadership is responsible and accountable for cybersecurity risk and fosters a culture that is risk-aware, ethical, and continually improving
          NIST
          Framework
          		 v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.2 – AWARENESS AND TRAINING; AT-2 – LITERACY TRAINING AND AWARENESS, AT-6 – TRAINING FEEDBACK
          NIST
          Control Catalog
          		 vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Governance Controls; Policy, Roles and Risk Linkages – Trainings and awareness
          India
          Standard
          		 vLatest View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.6.1 – A formal security awareness program is; 12.6.3 – Personnel receive security awareness
          PCI
          Standard
          		 v4 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 23) User / Employee/ Management Awareness – 23.4 Periodic evaluation of awareness level; 23) User / Employee/ Management Awareness – 23.6 Periodic Board sensitisation on technology and cybersecurity developments
          India
          Regulation
          		 vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.2 PR.AT: Awareness and Training
          India
          Regulation
          		 vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC1.1 – Control Environment – COSO Principle 1: The entity demonstrates a commitment to integrity and ethical values. CC2.2 – Information and Communication – COSO Principle 14: The entity internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control.
          AICPA
          Audit Framework
          		 vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Security Awareness & Training (SAT)
          Purpose:
          To build a security-conscious culture by educating employees.
          Scope:
          Enterprise
          View

          Parent Control Context

          Control Baseline
          Control Name:
          Security Culture Management (SAT-002)
          Summary:
          Establishes security culture management including culture assessment, behavioral measurement, leadership engagement, employee participation, culture metrics, improvement initiatives, reporting, periodic review, and continuous improvement.
          Business Description:
          Establish and maintain processes to measure, assess, monitor, and continuously improve the organization's security culture through awareness metrics, behavioral assessments, leadership engagement, and employee participation.
          View