Incident Playbooks (INC-002-R003) - INC-002

Requirement Details & Guidance

INC-002-R003 · INC-002

Why This Requirement Exists

This requirement exists to provide documented, scenario-specific procedures that guide responders through common incident types and to ensure security incidents are handled consistently, promptly, and with clear accountability.

Implementation Guidance

Establish a documented process for provide documented, scenario-specific procedures that guide responders through common incident types. Define accountable roles, inputs and outputs, decision criteria, approval or escalation points, timeframes where applicable, evidence requirements, monitoring, reporting, review, and exception handling. Integrate the process with security operations, risk management, business continuity, legal, compliance, communications, and technology operations as appropriate.

Practical Application & Audit Readiness

INC-002-R003 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

INC-002 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
COBIT2019	COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS02 – Managed Service Requests and Incidents > DSS02.01 – Define classification schemes for incidents and 4.4 – Deliver, Service and Support (DSS) > DSS05 – Managed Security Services > DSS05.07 – Manage vulnerabilities and monitor the infrastructure for	COBIT Governance Framework	v2019	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 17(1) – ICT-related incident management process to detect, manage and notify incidents Article 17(3)(f) – ICT incident response procedures and timely secure service restoration Article 11(2)(b) – Response and resolution of ICT-related incidents and prioritisation of recovery	EU Regulation	vCurrent	View →
HIPAA	Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement... Clause: § 164.308(a)(12) Standard: Security incident procedures; § 164.308(a)(12)(ii)(A) Planning and testing	US Law	vCurrent	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.10-3.4 – Management of IS Incidents and Improvement	India Guideline	vLatest	View →
ISO22301	ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 8.4.1 – General; 8.4.2 – Response structure; 8.4.5 – Recovery	ISO Standard	v2019	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling	EU Directive	vCurrent	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: RS.MA – Incident Management \| RS.MA-01 – The incident response plan is executed in coordination with relevant third parties once an incident is declared RS.AN – Incident Analysis \| RS.AN-03 – Analysis is performed to establish what has taken place during an incident and the root cause of the incident RS.CO – Incident Response Reporting and Communication \| RS.CO-03 – Information is shared with designated internal and external stakeholders	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.8 – INCIDENT RESPONSE; IR-3 – INCIDENT RESPONSE TESTING	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Security Measures / Controls; Incident Response	India Standard	vLatest	View →
PCI-DSS	PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.10.1 – An incident response plan exists and is; 12.10.2 – At least once every 12 months, the security; 12.10.3 – Specific personnel are designated to be; 12.10.4 – Personnel responsible for responding to; 12.10.5 – The security incident response plan; 12.10.6 – The security incident response plan is; 12.10.7 – Incident response procedures are in place,	PCI Standard	v4	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.2 Written incident-response procedures, roles, scenarios, situational awareness and stakeholder coordination; 19) Incident Response & Management – 19(a) Incident definitions, detection/reporting, monitoring, threat information, roles, training, review and testing	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 5.1 RS.MA: Incident Management	India Regulation	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC7.4 – System Operations – The entity responds to identified security incidents by executing a defined incident-response program to understand, contain, remediate, and communicate security incidents, as appropriate.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

Incident Management (INC)

Purpose:

To effectively detect, respond to, and recover from security and privacy incidents.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Incident Response Preparedness (INC-002)

Summary:

Establishes incident response preparedness including team, playbooks, response technologies, communication readiness, tabletop exercises, technical simulations, readiness assessment, reporting, and continuous improvement.

Business Description:

Establish and maintain incident response readiness through trained response teams, incident playbooks, response technologies, communication mechanisms, exercises, and operational readiness activities.

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