Performance Monitoring (OPR-001-R007) - OPR-001

Requirement Details & Guidance

OPR-001-R007 · OPR-001

Why This Requirement Exists

This requirement exists to govern the operational resilience program, including framework, strategy, roles, resources, monitoring, reporting, review, metrics, and continuous improvement, with specific focus on performance monitoring, so that critical services remain resilient against disruption and decisions are accountable and traceable.

Implementation Guidance

Establish and document the process for performance monitoring. Define accountable owners, required inputs and outputs, assessment or approval criteria, review frequency, monitoring, reporting, exception handling, evidence requirements, and escalation paths. Apply the process consistently to critical services and their dependencies, and integrate it with risk management, business continuity, incident management, technology operations, and third-party management where relevant.

Practical Application & Audit Readiness

OPR-001-R007 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

OPR-001 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 9.1 – Monitoring, measurement, analysis and evaluation	ISO Standard	v2022	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.13-3.3.4 – Review of BCP; §2.20-3.2 – Cyber Resilience program	India Guideline	vLatest	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: Circular §11 – Cyber Crisis Management Plan; 19) Incident Response & Management – 19.4 BCP/DR supporting cyber resilience, rapid recovery and secure resumption aligned to RTOs	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 1.1 GV.OC: Organizational Context; 1.5 GV.RM: Risk Management	India Regulation	vLatest	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 5 – Governance and organisation	EU Regulation	vCurrent	View →
ISO27002	ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.29 – Information security during disruption	ISO Standard	v2022	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(c) – Business continuity, including backup management, disaster recovery and crisis management	EU Directive	vCurrent	View →
COBIT2019	COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.02 – Maintain business resilience. 4.4 – Deliver, Service and Support (DSS) > DSS01 – Managed Operations > DSS01.02 – Manage outsourced I&T services.	COBIT Governance Framework	v2019	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.IR – Technology Infrastructure Resilience \| PR.IR-03 – Mechanisms are implemented to achieve resilience requirements in normal and adverse situations PR.IR – Technology Infrastructure Resilience \| PR.IR-04 – Adequate resource capacity to ensure availability is maintained GV.OC – Organizational Context \| GV.OC-04 – Critical objectives, capabilities, and services that external stakeholders depend on or expect from the organization are understood and communicated	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.13 – PROGRAM MANAGEMENT; PM-6 – MEASURES OF PERFORMANCE	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Infrastructure Resiliency – Performance	India Standard	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC9.1 – Risk Mitigation – The entity identifies, selects, and develops risk mitigation activities for risks arising from potential business disruptions. CC7.2 – System Operations – The entity monitors system components and the operation of those components for anomalies that are indicative of malicious acts, natural disasters, and errors affecting the entity's ability to meet its objectives; anomalies are analyzed to determine whether they represent security events.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

Operational Resilience (OPR)

Purpose:

To ensure the organization can withstand and adapt to operational disruptions.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Operational Resilience Program (OPR-001)

Summary:

Establishes operational resilience program including framework, strategy, governance, roles, objectives, metrics, monitoring, executive reporting, review, and continuous improvement.

Business Description:

Establish and maintain an enterprise operational resilience program including governance, strategy, resilience objectives, performance measurement, and continual improvement for critical business services.

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