Requirement Details & Guidance
POL-002-R006 · POL-002Why This Requirement Exists
To demonstrate that required personnel have completed policy acknowledgement and to ensure overdue acknowledgements do not remain unresolved.
Implementation Guidance
Track acknowledgement status by person, policy, version, and deadline; define escalation levels; send reminders; report overdue items to managers or policy owners; retain completion evidence.
Practical Application & Audit Readiness
POL-002-R006 · Field GuidanceBusiness Examples
A company dashboard identifies employees who have not acknowledged a revised security policy by the deadline and automatically escalates outstanding items to their managers.
Common Audit Findings
Overdue acknowledgements are not escalated; reports cannot identify non-compliant users; records are not linked to policy versions; inactive users remain in completion statistics.
Common Mistakes
Sending reminders without escalation; measuring only overall completion; failing to exclude or handle terminated users; not defining management responsibility for overdue items.
Best Practices & Ownership
POL-002 · Recommended ApproachRecommended Practices
Use automated reminders and escalation; provide manager-level reporting; define deadlines and exception handling; reconcile records with workforce identity data; monitor completion trends.
Typical Owner
Security Awareness, HR, Policy Owner, Compliance
Cross-Mapped Regulatory Frameworks
Harmonized Control Mappings| FRAMEWORK CODE | FRAMEWORK NAME & DETAILS | FAMILY / CATEGORY | VERSION | ACTION |
|---|---|---|---|---|
| COBIT2019 | COBIT COBIT is an enterprise governance and management f... Clause: 4.2 – Align, Plan and Organize (APO) > APO01 – Managed I&T Management Framework > APO01.09 – Define and communicate policies and procedures. |
COBIT
Governance Framework
|
v2019 | View → |
| DORA | Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(4)(a) – Information security policy protecting availability, authenticity, integrity and confidentiality |
EU
Regulation
|
vCurrent | View → |
| GDPR | General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(4) – Personnel processing under authority |
EU
Regulation
|
vCurrent | View → |
| HIPAA | Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement... Clause: § 164.316(a)(1) Policies and procedures documentation |
US
Law
|
vCurrent | View → |
| IRDAI | IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §1.5-IV – Review Frequency |
India
Guideline
|
vLatest | View → |
| ISO22301 | ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co... Clause: 5.2.2 – Communicating the business continuity policy; 7.3 – Awareness; 7.4 – Communication |
ISO
Standard
|
v2019 | View → |
| ISO27001 | ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 5.2 – Policy |
ISO
Standard
|
v2022 | View → |
| ISO27002 | ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.1 – Policies for information security; 5.36 – Compliance with policies, rules and standards for information security |
ISO
Standard
|
v2022 | View → |
| NIS2 | NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(g) – Basic cyber hygiene practices and cybersecurity training |
EU
Directive
|
vCurrent | View → |
| NIST-CSF | NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: GV.PO – Policy | GV.PO-01 – Policy for managing cybersecurity risks is established based on organizational context, cybersecurity strategy, and priorities and is communicated and enforced |
NIST
Framework
|
v2 | View → |
| NIST80053 | NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.12 – PLANNING, 3.2 – AWARENESS AND TRAINING; PL-4 – RULES OF BEHAVIOR, AT-2 – LITERACY TRAINING AND AWARENESS |
NIST
Control Catalog
|
vRev. 5 | View → |
| NPCI-ISR | NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Governance Controls; Policy, Roles and Risk Linkages – Trainings and awareness |
India
Standard
|
vLatest | View → |
| PCI-DSS | PCI DSS PCI DSS is an industry security standard maintaine... Clause: 12.1.1 – An overall information security policy is: |
PCI
Standard
|
v4 | View → |
| RBI-CSF | RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: Circular §3 – Need for a Board approved Cyber-security Policy; Circular §18 – Cyber-security awareness among stakeholders / Top Management / Board; 23) User / Employee/ Management Awareness – 23.1 Security/acceptable-use policies communicated to users, employees, vendors and partners with cybersecurity education |
India
Regulation
|
vLatest | View → |
| SEBI-CSCRF | SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 1.3 GV.PO: Policy |
India
Regulation
|
vLatest | View → |
| SOC2 | SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC2.2 – Information and Communication – COSO Principle 14: The entity internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control. CC5.3 – Control Activities – COSO Principle 12: The entity deploys control activities through policies that establish what is expected and in procedures that put policies into action. |
AICPA
Audit Framework
|
vLatest | View → |
Parent Domain Context
Governance Domain BaselineDomain Name:
Policy & Document Management (POL)
Purpose:
To create, maintain, and manage the lifecycle of security and compliance policies, standards, and procedures.
Scope:
Enterprise
Parent Control Context
Control BaselineControl Name:
Policy Communication & Awareness (POL-002)
Summary:
Establishes processes to communicate security policies to all personnel, ensuring awareness, understanding, acknowledgment, and compliance with organizational security requirements.
Business Description:
Ensure all employees and contractors are aware of relevant security policies and are trained on their responsibilities.