Active

SOC Metrics & Reporting

The organization shall define and track SOC metrics that provide insight into operational performance, threat detection effectiveness, and incident response capabilities. Metrics shall include detection rates, response times, false positive rates, and other key performance indicators, with metrics meaningful, actionable, and aligned with SOC objectives.

Requirement ID
SOC-001-R007
Parent Control
SOC-001
Domain Code
SOC

Requirement Details & Guidance

SOC-001-R007 · SOC-001
Why This Requirement Exists

A defined SOC operating model establishes accountability, coverage, escalation, and consistent security monitoring practices.

Implementation Guidance

Define SOC roles, responsibilities, operating procedures, escalation paths, coverage model, service levels, and governance metrics. Align SOC operations with incident response, threat intelligence, vulnerability management, and risk functions.

Practical Application & Audit Readiness

SOC-001-R007 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        SOC-001 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.2 – Align, Plan and Organize (APO) > APO13 – Managed Security > APO13.02 – Define and manage an information security and privacy risk treatment plan.
          COBIT
          Governance Framework
          		 v2019 View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 10(1) – Mechanisms to promptly detect anomalous activities and ICT-related incidents Article 10(3) – Resources and capabilities to monitor user activity, anomalies and ICT-related incidents Article 6(8)(e) – Mechanisms to detect ICT incidents, prevent impact and provide protection
          EU
          Regulation
          		 vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §1.6 – Security Operations Center (SOC); §2.16-3.1 – Logging and Monitoring
          India
          Guideline
          		 vLatest View →
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 7.4 – Communication 9.1 – Monitoring, measurement, analysis and evaluation
          ISO
          Standard
          		 v2022 View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 5.26 – Response to information security incidents; 8.16 – Monitoring activities
          ISO
          Standard
          		 v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling
          EU
          Directive
          		 vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: GV.OV – Oversight | GV.OV-03 – Organizational cybersecurity risk management performance is evaluated and reviewed for adjustments needed
          NIST
          Framework
          		 v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.19 – SYSTEM AND INFORMATION INTEGRITY, 3.3 – AUDIT AND ACCOUNTABILITY; SI-4 – SYSTEM MONITORING, AU-6 – AUDIT RECORD REVIEW, ANALYSIS, AND REPORTING, Analysis, And Reporting
          NIST
          Control Catalog
          		 vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Logging and Monitoring – Alerts and Tracking
          India
          Standard
          		 vLatest View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 10.1.1 – All security policies and operational procedures that are identified in Requirement 10 are documented, kept up to date, in use, and known to all affected parties.; 10.2.1 – Audit logs are enabled and active for all
          PCI
          Standard
          		 v4 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: Circular §17 – Organisational arrangements; 19) Incident Response & Management – 19(b) Security Operations Centre for centralised/coordinated security-incident monitoring and management
          India
          Regulation
          		 vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 4.1 DE.CM: Security Continuous Monitoring; 4.2 DE.DP: Detection Process
          India
          Regulation
          		 vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC1.3 – Control Environment – COSO Principle 3: Management establishes, with board oversight, structures, reporting lines, and appropriate authorities and responsibilities in the pursuit of objectives. CC4.1 – Monitoring of Controls – COSO Principle 16: The entity selects, develops, and performs ongoing and/or separate evaluations to ascertain whether the components of internal control are present and functioning. CC2.2 – Information and Communication – COSO Principle 14: The entity internally communicates information, including objectives and responsibilities for internal control, necessary to support the functioning of internal control.
          AICPA
          Audit Framework
          		 vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Security Operations & Monitoring (SOC)
          Purpose:
          To maintain situational awareness of security events and manage security operations.
          Scope:
          Enterprise
          View

          Parent Control Context

          Control Baseline
          Control Name:
          Security Operations Center (SOC) Management (SOC-001)
          Summary:
          Establishes SOC governance including roles, operating model, service management, resource management, performance monitoring, metrics, review, maturity assessment, and continuous improvement.
          Business Description:
          Establish and maintain a Security Operations Center (SOC) responsible for continuous security monitoring, operational governance, incident coordination, and security service delivery.
          View