Active

Voice & Video Authentication

The organization shall authenticate users and systems participating in voice and video communications, ensuring communications are established with trusted parties. Authentication shall include verification of identities, validation of communication endpoints, and prevention of unauthorized participation.

Requirement ID
NET-008-R002
Parent Control
Domain Code

Requirement Details & Guidance

NET-008-R002 · NET-008
Why This Requirement Exists

Supports voice and video authentication, encryption, access control, session protection, monitoring and incident management by ensuring that voice & video authentication is governed and implemented consistently, reducing unauthorized access, network attack exposure, service disruption, and security control gaps.

Implementation Guidance

Document the required control objective and scope; assign an accountable owner; define approved standards and configurations; implement the control across applicable network environments; integrate it with monitoring and change management; retain evidence; and review effectiveness periodically. For voice & video authentication, require strong authentication for the relevant network access or communication.

Practical Application & Audit Readiness

NET-008-R002 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        NET-008 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.11-3.3 – Network Management
          India
          Guideline
          vLatest View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 8) User Access Control / Management – 8.1 Secure access with protection of data at rest and in transit
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 3.4 PR.IP: Information Protection Processes and Procedures
          India
          Regulation
          vLatest View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(3) – ICT solutions/processes for secure data transfer and prevention of loss, unauthorised access and data compromise Article 9(4)(d) – Strong authentication, cryptographic keys and encryption
          EU
          Regulation
          vCurrent View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(j) – MFA/continuous authentication, secured voice/video/text communications and secured emergency communications
          EU
          Directive
          vCurrent View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 1.2.1 – Configuration standards for NSC rulesets are:; 1.2.2 – All changes to network connections and to; 1.2.3 – An accurate network diagram(s) is maintained; 1.2.4 – An accurate data-flow diagram(s) is
          PCI
          Standard
          v4 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS05 – Managed Security Services > DSS05.04 – Manage user identity and logical access.
          COBIT
          Governance Framework
          v2019 View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.IR – Technology Infrastructure Resilience | PR.IR-01 – Networks and environments are protected from unauthorized logical access and usage DE.CM – Continuous Monitoring | DE.CM-01 – Networks and network services are monitored to find potentially adverse events
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.18 – SYSTEM AND COMMUNICATIONS PROTECTION; SC-19 – VOICE OVER INTERNET PROTOCOL
          NIST
          Control Catalog
          vRev. 5 View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1)(b) – Confidentiality, integrity, availability and access resilience; Article 29 – Processing under the authority of the controller or processor
          EU
          Regulation
          vCurrent View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Security Measures / Controls; Network Security
          India
          Standard
          vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC6.7 – Logical and Physical Access Controls – The entity restricts the transmission, movement, and removal of information to authorized internal and external users and processes, and protects it during transmission, movement, or removal to meet the entity’s objectives. CC6.2 – Logical and Physical Access Controls – Prior to issuing system credentials and granting system access, the entity registers and authorizes new internal and external users whose access is administered by the entity. For those users whose access is administered by the entity, user system credentials are removed when user access is no longer authorized. CC6.1 – Logical and Physical Access Controls – The entity implements logical access security software, infrastructure, and architectures over protected information assets to protect them from security events to meet the entity's objectives.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Network Security (NET)
          Purpose:
          To secure the organization's network infrastructure and prevent unauthorized access.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Voice & Video Communication Security (NET-008)
          Summary:
          Establishes security controls for voice, video, and unified communications including authentication, encryption, access control, session protection, monitoring, and incident management.
          Business Description:
          Establish and maintain security controls to protect voice, video, unified communications, and real-time collaboration services.