Active

Health Monitoring

The organization shall monitor the health of operational systems and services, including availability, performance, and functional status. Health monitoring shall include collection of health metrics, monitoring of system status, and detection of health issues.

Requirement ID
OPS-002-R002
Parent Control
Domain Code

Requirement Details & Guidance

OPS-002-R002 · OPS-002
Why This Requirement Exists

This requirement exists to monitor system health indicators and detect operational health issues and to ensure operational services are managed consistently, reliably, and with appropriate control.

Implementation Guidance

Define and document the process for monitor system health indicators and detect operational health issues. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.

Practical Application & Audit Readiness

OPS-002-R002 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        OPS-002 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          CIS-V8 CIS Controls CIS Controls are a prioritized set of cybersecurit... Clause: Control 13 – Network Monitoring and Defense: 13.1 – Centralize Security Event Alerting
          CIS
          Best Practice
          vv8 View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.3 – Build, Acquire and Implement (BAI) > BAI04 – Managed Availability and Capacity > BAI04.05 – Investigate and address availability, performance and 4.4 – Deliver, Service and Support (DSS) > DSS01 – Managed Operations > DSS01.01 – Perform operational procedures.
          COBIT
          Governance Framework
          v2019 View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 9(1) – Continuous monitoring/control of ICT security and functioning Article 10(1) – Mechanisms to promptly detect anomalous activities and ICT-related incidents
          EU
          Regulation
          vCurrent View →
          GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1)(d) – Testing, assessing and evaluating security measures
          EU
          Regulation
          vCurrent View →
          HIPAA Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement... Clause: § 164.312(d)(2)(i) Monitor and identify
          US
          Law
          vCurrent View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.6-3.4 – Capacity and Performance Management; §2.16-3.1 – Logging and Monitoring
          India
          Guideline
          vLatest View →
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 9.1 – Monitoring, measurement, analysis and evaluation
          ISO
          Standard
          v2022 View →
          ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 8.16 – Monitoring activities
          ISO
          Standard
          v2022 View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(b) – Incident handling
          EU
          Directive
          vCurrent View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: DE.CM – Continuous Monitoring | DE.CM-09 – Computing hardware and software, runtime environments, and their data are monitored to find potentially adverse events
          NIST
          Framework
          v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.19 – SYSTEM AND INFORMATION INTEGRITY, 3.3 – AUDIT AND ACCOUNTABILITY; SI-4 – SYSTEM MONITORING, AU-6 – AUDIT RECORD REVIEW, ANALYSIS, AND REPORTING, Analysis, And Reporting
          NIST
          Control Catalog
          vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Logging and Monitoring – Alerts and Tracking
          India
          Standard
          vLatest View →
          PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine... Clause: 10.2.1 – Audit logs are enabled and active for all; 10.4.1 – The following audit logs are reviewed at least; 10.4.2 – Logs of all other system components (those; 10.4.3 – Exceptions and anomalies identified during
          PCI
          Standard
          v4 View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 4) Network Management and Security – 4.7 Detect and remedy unusual activity in systems, servers, network devices and endpoints; 4) Network Management and Security – 4.9 SOC monitoring of network logs and escalation of abnormal activity; 16) Maintenance, Monitoring, and Analysis of Audit Logs – 16.2 Systematic audit-log management and analysis for detection, understanding and recovery
          India
          Regulation
          vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 4.1 DE.CM: Security Continuous Monitoring
          India
          Regulation
          vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC7.1 – System Operations – To meet its objectives, the entity uses detection and monitoring procedures to identify (1) changes to configurations that result in the introduction of new vulnerabilities, and (2) susceptibilities to newly discovered vulnerabilities. CC7.2 – System Operations – The entity monitors system components and the operation of those components for anomalies that are indicative of malicious acts, natural disasters, and errors affecting the entity's ability to meet its objectives; anomalies are analyzed to determine whether they represent security events.
          AICPA
          Audit Framework
          vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          IT Operations & Service Management (OPS)
          Purpose:
          To ensure the availability, performance, and resilience of IT services.
          Scope:
          Enterprise

          Parent Control Context

          Control Baseline
          Control Name:
          Operational Monitoring & Service Health (OPS-002)
          Summary:
          Establishes operational monitoring including health monitoring, performance monitoring, alert management, event monitoring, operational dashboards, reporting, escalation, and continuous improvement.
          Business Description:
          Establish and maintain continuous monitoring of system health, operational status, performance, availability, events, alerts, and operational metrics across enterprise technology environments.