Criticality High Active

Operational Monitoring & Service Health

Establishes operational monitoring including health monitoring, performance monitoring, alert management, event monitoring, operational dashboards, reporting, escalation, and continuous improvement.

Control ID
OPS-002
Domain Code
OPS
Control Nature
Detective
Business Owner
IT Operations
Category
Operational
Compensating Control
No

Control Overview

OPS-002 · Full Control Profile
Business Description

Establish and maintain continuous monitoring of system health, operational status, performance, availability, events, alerts, and operational metrics across enterprise technology environments.

Business Objective

Detect operational issues proactively and maintain reliable technology services.

Business Benefits

    Business Risks if Missing

      Stakeholders, Industries & Technologies

      OPS-002 · Operating Context

      Primary Stakeholders

      Applicable Industries

      Applicable Technologies

      Mapped Regulatory & Industry Frameworks

      Harmonized Framework Mappings

      The following compliance and regulatory frameworks map directly to this control's governance scope.

      FRAMEWORK CODE FRAMEWORK NAME & DESCRIPTION FAMILY / CATEGORY VERSION ACTION
      CIS-V8 CIS Controls CIS Controls are a prioritized set of cybersecurit...
      CIS
      Best Practice
      		 vv8 View →
      COBIT2019 COBIT COBIT is an enterprise governance and management f...
      COBIT
      Governance Framework
      		 v2019 View →
      DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis...
      EU
      Regulation
      		 vCurrent View →
      GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin...
      EU
      Regulation
      		 vCurrent View →
      HIPAA Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement...
      US
      Law
      		 vCurrent View →
      IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements...
      India
      Guideline
      		 vLatest View →
      ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for...
      ISO
      Standard
      		 v2022 View →
      ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a...
      ISO
      Standard
      		 v2022 View →
      NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri...
      EU
      Directive
      		 vCurrent View →
      NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev...
      NIST
      Framework
      		 v2 View →
      NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i...
      NIST
      Control Catalog
      		 vRev. 5 View →
      NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont...
      India
      Standard
      		 vLatest View →
      PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine...
      PCI
      Standard
      		 v4 View →
      RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set...
      India
      Regulation
      		 vLatest View →
      SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor...
      India
      Regulation
      		 vLatest View →
      SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting...
      AICPA
      Audit Framework
      		 vLatest View →

      Parent Domain Context

      Governance Domain Baseline
      Domain Name:
      IT Operations & Service Management (OPS)
      Purpose:
      To ensure the availability, performance, and resilience of IT services.
      Scope:
      Enterprise
      View

      Compliance Requirements & Audit Crosswalk

      10 Specific Audit Clauses

      The following requirements dictate specific audit evidence criteria and testing steps mapped directly under this control.

      REQUIREMENT ID REQUIREMENT TITLE & DETAILS MAPPED CONTROL TYPICAL OWNER ACTION
      OPS-002-R001 Operational Monitoring Framework The organization shall establish an oper... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R002 Health Monitoring The organization shall monitor the healt... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R003 Performance Monitoring The organization shall monitor system pe... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R004 Alert Management The organization shall manage alerts gen... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R005 Event Monitoring The organization shall monitor operation... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R006 Operational Dashboards The organization shall develop and maint... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R007 Monitoring Review The organization shall conduct periodic... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R008 Monitoring Reporting The organization shall report on operati... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R009 Escalation Management The organization shall escalate operatio... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗
      OPS-002-R010 Continuous Improvement The organization shall establish a conti... OPS-002 Operational Monitoring & Servi... IT Operations, Security Operations, NOC, Service Owners View ↗