Criticality Critical Active

Critical Business Service Management

Establishes critical business service management including identification, classification, ownership, documentation, prioritization, review, monitoring, reporting, governance, and continuous improvement.

Control ID
OPR-002
Domain Code
OPR
Control Nature
Detective
Business Owner
Business Continuity Manager / Business Owner
Category
Operational
Compensating Control
No

Control Overview

OPR-002 · Full Control Profile
Business Description

Establish and maintain processes to identify, classify, document, assess, and govern critical business services and their supporting business capabilities.

Business Objective

Ensure resilience efforts are focused on services that are essential to business operations and stakeholder obligations.

Business Benefits

    Business Risks if Missing

      Stakeholders, Industries & Technologies

      OPR-002 · Operating Context

      Primary Stakeholders

      Applicable Industries

      Applicable Technologies

      Mapped Regulatory & Industry Frameworks

      Harmonized Framework Mappings

      The following compliance and regulatory frameworks map directly to this control's governance scope.

      FRAMEWORK CODE FRAMEWORK NAME & DESCRIPTION FAMILY / CATEGORY VERSION ACTION
      COBIT2019 COBIT COBIT is an enterprise governance and management f...
      COBIT
      Governance Framework
      		 v2019 View →
      DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis...
      EU
      Regulation
      		 vCurrent View →
      GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin...
      EU
      Regulation
      		 vCurrent View →
      HIPAA Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement...
      US
      Law
      		 vCurrent View →
      IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements...
      India
      Guideline
      		 vLatest View →
      ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co...
      ISO
      Standard
      		 v2019 View →
      NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri...
      EU
      Directive
      		 vCurrent View →
      NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev...
      NIST
      Framework
      		 v2 View →
      NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i...
      NIST
      Control Catalog
      		 vRev. 5 View →
      NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont...
      India
      Standard
      		 vLatest View →
      RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set...
      India
      Regulation
      		 vLatest View →
      SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor...
      India
      Regulation
      		 vLatest View →
      SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting...
      AICPA
      Audit Framework
      		 vLatest View →
      ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for...
      ISO
      Standard
      		 v2022 View →
      ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a...
      ISO
      Standard
      		 v2022 View →

      Parent Domain Context

      Governance Domain Baseline
      Domain Name:
      Operational Resilience (OPR)
      Purpose:
      To ensure the organization can withstand and adapt to operational disruptions.
      Scope:
      Enterprise
      View

      Compliance Requirements & Audit Crosswalk

      10 Specific Audit Clauses

      The following requirements dictate specific audit evidence criteria and testing steps mapped directly under this control.

      REQUIREMENT ID REQUIREMENT TITLE & DETAILS MAPPED CONTROL TYPICAL OWNER ACTION
      OPR-002-R001 Critical Service Identification The organization shall identify critical... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R002 Business Service Classification The organization shall establish a class... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R003 Service Ownership The organization shall assign explicit o... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R004 Service Documentation The organization shall maintain comprehe... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R005 Service Prioritization The organization shall establish service... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R006 Critical Service Review The organization shall conduct periodic... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R007 Service Monitoring The organization shall monitor critical... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R008 Service Reporting The organization shall report on critica... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R009 Service Governance The organization shall establish governa... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗
      OPR-002-R010 Continuous Improvement The organization shall establish a conti... OPR-002 Critical Business Service Mana... Operational Resilience, Business Owners, Service Management View ↗