Service Documentation (OPR-002-R004) - OPR-002

Requirement Details & Guidance

OPR-002-R004 · OPR-002

Why This Requirement Exists

This requirement exists to identify, classify, own, document, prioritize, monitor, govern, review, and improve critical business services, with specific focus on service documentation, so that critical services remain resilient against disruption and decisions are accountable and traceable.

Implementation Guidance

Establish and document the process for service documentation. Define accountable owners, required inputs and outputs, assessment or approval criteria, review frequency, monitoring, reporting, exception handling, evidence requirements, and escalation paths. Apply the process consistently to critical services and their dependencies, and integrate it with risk management, business continuity, incident management, technology operations, and third-party management where relevant.

Practical Application & Audit Readiness

OPR-002-R004 · Field Guidance

Business Examples

Common Audit Findings

Common Mistakes

Best Practices & Ownership

OPR-002 · Recommended Approach

Recommended Practices

Typical Owner

Cross-Mapped Regulatory Frameworks

Harmonized Control Mappings

FRAMEWORK CODE	FRAMEWORK NAME & DETAILS	FAMILY / CATEGORY	VERSION	ACTION
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 7.5.1 – General 7.5.3 – Control of documented information	ISO Standard	v2022	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.2-3.1 – Information asset profiling; §2.13-3.3-I – Business Impact Analysis	India Guideline	vLatest	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 1) Inventory Management of Business IT Assets – 1.1 Asset inventory incl. business/customer data, applications, infrastructure, facilities, key personnel and criticality; 19) Incident Response & Management – 19.4 BCP/DR supporting cyber resilience, rapid recovery and secure resumption aligned to RTOs	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 1.6 GV.SC: Cybersecurity Supply Chain Risk Management; 1.1 GV.OC: Organizational Context	India Regulation	vLatest	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 8(1) – Identify, classify and document ICT-supported business functions, information assets and ICT assets Article 11(5) – Business impact analysis and critical functions/dependencies/interdependencies	EU Regulation	vCurrent	View →
HIPAA	Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement... Clause: § 164.316(a)(1) Policies and procedures documentation	US Law	vCurrent	View →
NIS2	NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(c) – Business continuity, including backup management, disaster recovery and crisis management	EU Directive	vCurrent	View →
COBIT2019	COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.03 – Develop and implement a business continuity response. 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.02 – Maintain business resilience.	COBIT Governance Framework	v2019	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: PR.IR – Technology Infrastructure Resilience \| PR.IR-03 – Mechanisms are implemented to achieve resilience requirements in normal and adverse situations PR.IR – Technology Infrastructure Resilience \| PR.IR-04 – Adequate resource capacity to ensure availability is maintained GV.OC – Organizational Context \| GV.OC-04 – Critical objectives, capabilities, and services that external stakeholders depend on or expect from the organization are understood and communicated	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.13 – PROGRAM MANAGEMENT, 3.16 – RISK ASSESSMENT; PM-11 – MISSION AND BUSINESS PROCESS DEFINITION, RA-9 – CRITICALITY ANALYSIS	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Infrastructure Resiliency	India Standard	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC9.1 – Risk Mitigation – The entity identifies, selects, and develops risk mitigation activities for risks arising from potential business disruptions.	AICPA Audit Framework	vLatest	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

Operational Resilience (OPR)

Purpose:

To ensure the organization can withstand and adapt to operational disruptions.

Scope:

Enterprise

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Parent Control Context

Control Baseline

Control Name:

Critical Business Service Management (OPR-002)

Summary:

Establishes critical business service management including identification, classification, ownership, documentation, prioritization, review, monitoring, reporting, governance, and continuous improvement.

Business Description:

Establish and maintain processes to identify, classify, document, assess, and govern critical business services and their supporting business capabilities.

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