Active

Service Ownership

The organization shall assign explicit ownership for each critical business service, defining the individual or function accountable for the service's resilience, management, and continuity. Service owners shall be responsible for ensuring services are properly documented, resilience requirements are defined, and continuity plans are maintained.

Requirement ID
OPR-002-R003
Parent Control
OPR-002
Domain Code
OPR

Requirement Details & Guidance

OPR-002-R003 · OPR-002
Why This Requirement Exists

This requirement exists to identify, classify, own, document, prioritize, monitor, govern, review, and improve critical business services, with specific focus on service ownership, so that critical services remain resilient against disruption and decisions are accountable and traceable.

Implementation Guidance

Establish and document the process for service ownership. Define accountable owners, required inputs and outputs, assessment or approval criteria, review frequency, monitoring, reporting, exception handling, evidence requirements, and escalation paths. Apply the process consistently to critical services and their dependencies, and integrate it with risk management, business continuity, incident management, technology operations, and third-party management where relevant.

Practical Application & Audit Readiness

OPR-002-R003 · Field Guidance

Business Examples

    Common Audit Findings

      Common Mistakes

        Best Practices & Ownership

        OPR-002 · Recommended Approach

        Recommended Practices

          Typical Owner

          Cross-Mapped Regulatory Frameworks

          Harmonized Control Mappings
          FRAMEWORK CODE FRAMEWORK NAME & DETAILS FAMILY / CATEGORY VERSION ACTION
          ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 5.3 – Organizational roles, responsibilities and authorities
          ISO
          Standard
          		 v2022 View →
          IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.2-3.1 – Information asset profiling; §2.13-3.3-I – Business Impact Analysis
          India
          Guideline
          		 vLatest View →
          RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 1) Inventory Management of Business IT Assets – 1.1 Asset inventory incl. business/customer data, applications, infrastructure, facilities, key personnel and criticality; 19) Incident Response & Management – 19.4 BCP/DR supporting cyber resilience, rapid recovery and secure resumption aligned to RTOs
          India
          Regulation
          		 vLatest View →
          SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 1.1 GV.OC: Organizational Context; 1.5 GV.RM: Risk Management
          India
          Regulation
          		 vLatest View →
          DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 8(1) – Identify, classify and document ICT-supported business functions, information assets and ICT assets Article 11(5) – Business impact analysis and critical functions/dependencies/interdependencies
          EU
          Regulation
          		 vCurrent View →
          NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(c) – Business continuity, including backup management, disaster recovery and crisis management
          EU
          Directive
          		 vCurrent View →
          COBIT2019 COBIT COBIT is an enterprise governance and management f... Clause: 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.02 – Maintain business resilience. 4.4 – Deliver, Service and Support (DSS) > DSS04 – Managed Continuity > DSS04.01 – Define the business continuity policy, objectives and scope.
          COBIT
          Governance Framework
          		 v2019 View →
          NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: GV.OC – Organizational Context | GV.OC-04 – Critical objectives, capabilities, and services that external stakeholders depend on or expect from the organization are understood and communicated
          NIST
          Framework
          		 v2 View →
          NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.13 – PROGRAM MANAGEMENT, 3.16 – RISK ASSESSMENT; PM-11 – MISSION AND BUSINESS PROCESS DEFINITION, RA-9 – CRITICALITY ANALYSIS
          NIST
          Control Catalog
          		 vRev. 5 View →
          NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Infrastructure Resiliency
          India
          Standard
          		 vLatest View →
          SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: CC9.1 – Risk Mitigation – The entity identifies, selects, and develops risk mitigation activities for risks arising from potential business disruptions.
          AICPA
          Audit Framework
          		 vLatest View →

          Parent Domain Context

          Governance Domain Baseline
          Domain Name:
          Operational Resilience (OPR)
          Purpose:
          To ensure the organization can withstand and adapt to operational disruptions.
          Scope:
          Enterprise
          View

          Parent Control Context

          Control Baseline
          Control Name:
          Critical Business Service Management (OPR-002)
          Summary:
          Establishes critical business service management including identification, classification, ownership, documentation, prioritization, review, monitoring, reporting, governance, and continuous improvement.
          Business Description:
          Establish and maintain processes to identify, classify, document, assess, and govern critical business services and their supporting business capabilities.
          View