Criticality High Active

Service Availability Management

Establishes service availability management including availability objectives, monitoring, risk assessment, reporting, restoration, testing, SLA monitoring, and continuous improvement.

Control ID
OPS-003
Domain Code
OPS
Control Nature
Detective
Business Owner
IT Operations
Category
Operational
Compensating Control
No

Control Overview

OPS-003 · Full Control Profile
Business Description

Establish and maintain processes to manage service availability, resilience, uptime, and operational continuity for critical business services.

Business Objective

Ensure technology services consistently meet agreed availability and reliability objectives.

Business Benefits

    Business Risks if Missing

      Stakeholders, Industries & Technologies

      OPS-003 · Operating Context

      Primary Stakeholders

      Applicable Industries

      Applicable Technologies

      Mapped Regulatory & Industry Frameworks

      Harmonized Framework Mappings

      The following compliance and regulatory frameworks map directly to this control's governance scope.

      FRAMEWORK CODE FRAMEWORK NAME & DESCRIPTION FAMILY / CATEGORY VERSION ACTION
      CIS-V8 CIS Controls CIS Controls are a prioritized set of cybersecurit...
      CIS
      Best Practice
      		 vv8 View →
      COBIT2019 COBIT COBIT is an enterprise governance and management f...
      COBIT
      Governance Framework
      		 v2019 View →
      DORA Digital Operational Resilience Act The EU Digital Operational Resilience Act establis...
      EU
      Regulation
      		 vCurrent View →
      GDPR General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin...
      EU
      Regulation
      		 vCurrent View →
      IRDAI IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements...
      India
      Guideline
      		 vLatest View →
      ISO22301 ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co...
      ISO
      Standard
      		 v2019 View →
      NIS2 NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri...
      EU
      Directive
      		 vCurrent View →
      NIST-CSF NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev...
      NIST
      Framework
      		 v2 View →
      NIST80053 NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i...
      NIST
      Control Catalog
      		 vRev. 5 View →
      NPCI-ISR NPCI Information Security Requirements NPCI information-security requirements define cont...
      India
      Standard
      		 vLatest View →
      PCI-DSS PCI DSS PCI DSS is an industry security standard maintaine...
      PCI
      Standard
      		 v4 View →
      RBI-CSF RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set...
      India
      Regulation
      		 vLatest View →
      SEBI-CSCRF SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor...
      India
      Regulation
      		 vLatest View →
      SOC2 SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting...
      AICPA
      Audit Framework
      		 vLatest View →
      ISO27001 ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for...
      ISO
      Standard
      		 v2022 View →
      ISO27002 ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a...
      ISO
      Standard
      		 v2022 View →
      HIPAA Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement...
      US
      Law
      		 vCurrent View →

      Parent Domain Context

      Governance Domain Baseline
      Domain Name:
      IT Operations & Service Management (OPS)
      Purpose:
      To ensure the availability, performance, and resilience of IT services.
      Scope:
      Enterprise
      View

      Compliance Requirements & Audit Crosswalk

      10 Specific Audit Clauses

      The following requirements dictate specific audit evidence criteria and testing steps mapped directly under this control.

      REQUIREMENT ID REQUIREMENT TITLE & DETAILS MAPPED CONTROL TYPICAL OWNER ACTION
      OPS-003-R001 Availability Framework The organization shall establish a servi... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R002 Availability Objectives The organization shall define availabili... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R003 Service Availability Monitoring The organization shall monitor the avail... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R004 Availability Risk Assessment The organization shall conduct risk asse... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R005 Availability Reporting The organization shall report on service... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R006 Service Restoration The organization shall restore services... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R007 Availability Review The organization shall conduct periodic... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R008 Availability Testing The organization shall regularly test av... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R009 SLA Monitoring The organization shall monitor complianc... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗
      OPS-003-R010 Continuous Improvement The organization shall establish a conti... OPS-003 Service Availability Managemen... IT Operations, Service Owners, Business Continuity, Service Management View ↗