Capacity & Performance Management (OPS-004) - Universal Control Library

Criticality High Active

Control ID

OPS-004

Domain Code

OPS

Control Nature

Detective

Business Owner

IT Operations / Cloud Architect

Control Overview

OPS-004 · Full Control Profile

Business Description

Establish and maintain processes for capacity planning, workload forecasting, resource optimization, performance management, and elastic scaling of enterprise technology services.

Business Objective

Ensure technology resources meet current and future business demands while optimizing operational efficiency and cost.

Business Benefits

Business Risks if Missing

Stakeholders, Industries & Technologies

OPS-004 · Operating Context

Primary Stakeholders

Applicable Industries

Applicable Technologies

Mapped Regulatory & Industry Frameworks

Harmonized Framework Mappings

The following compliance and regulatory frameworks map directly to this control's governance scope.

FRAMEWORK CODE	FRAMEWORK NAME & DESCRIPTION	FAMILY / CATEGORY	VERSION	ACTION
COBIT2019	COBIT COBIT is an enterprise governance and management f...	COBIT Governance Framework	v2019	View →
DORA	Digital Operational Resilience Act The EU Digital Operational Resilience Act establis...	EU Regulation	vCurrent	View →
GDPR	General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin...	EU Regulation	vCurrent	View →
IRDAI	IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements...	India Guideline	vLatest	View →
ISO22301	ISO/IEC 22301 ISO 22301 specifies requirements for a Business Co...	ISO Standard	v2019	View →
ISO27002	ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a...	ISO Standard	v2022	View →
NIST-CSF	NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev...	NIST Framework	v2	View →
NIST80053	NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i...	NIST Control Catalog	vRev. 5	View →
NPCI-ISR	NPCI Information Security Requirements NPCI information-security requirements define cont...	India Standard	vLatest	View →
PCI-DSS	PCI DSS PCI DSS is an industry security standard maintaine...	PCI Standard	v4	View →
RBI-CSF	RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set...	India Regulation	vLatest	View →
SEBI-CSCRF	SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor...	India Regulation	vLatest	View →
SOC2	SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting...	AICPA Audit Framework	vLatest	View →
CIS-V8	CIS Controls CIS Controls are a prioritized set of cybersecurit...	CIS Best Practice	vv8	View →
HIPAA	Health Insurance Portability and Accountability Act HIPAA is a U.S. federal law supported by implement...	US Law	vCurrent	View →
ISO27001	ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for...	ISO Standard	v2022	View →

Parent Domain Context

Governance Domain Baseline

Domain Name:

IT Operations & Service Management (OPS)

Purpose:

To ensure the availability, performance, and resilience of IT services.

Scope:

Enterprise

View

Compliance Requirements & Audit Crosswalk

10 Specific Audit Clauses

The following requirements dictate specific audit evidence criteria and testing steps mapped directly under this control.

REQUIREMENT ID	REQUIREMENT TITLE & DETAILS	MAPPED CONTROL	TYPICAL OWNER	ACTION
OPS-004-R001	Capacity Management Framework The organization shall establish a capac...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R002	Capacity Planning The organization shall conduct capacity...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R003	Performance Monitoring The organization shall monitor system pe...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R004	Workload Forecasting The organization shall forecast workload...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R005	Resource Optimization The organization shall optimize resource...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R006	Auto-Scaling Management The organization shall manage auto-scali...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R007	Capacity Reporting The organization shall report on capacit...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R008	Performance Review The organization shall conduct periodic...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R009	Capacity Risk Assessment The organization shall conduct risk asse...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗
OPS-004-R010	Continuous Improvement The organization shall establish a conti...	OPS-004 Capacity & Performance Managem...	IT Operations, Infrastructure Engineering, Cloud Operations, Service Owners	View ↗