This requirement exists to monitor availability performance against service-level agreements and identify breaches and to ensure operational services are managed consistently, reliably, and with appropriate control.
Define and document the process for monitor availability performance against service-level agreements and identify breaches. Establish accountable owners, inputs and outputs, approval or validation points, operating criteria, schedules or thresholds where applicable, exception handling, monitoring, reporting, review, and evidence requirements. Integrate the process with change, incident, risk, asset, security, and service-management processes where relevant.
| FRAMEWORK CODE | FRAMEWORK NAME & DETAILS | FAMILY / CATEGORY | VERSION | ACTION |
|---|---|---|---|---|
| COBIT2019 | COBIT COBIT is an enterprise governance and management f... Clause: 4.3 – Build, Acquire and Implement (BAI) > BAI04 – Managed Availability and Capacity > BAI04.01 – Assess current availability, performance and capacity and 4.3 – Build, Acquire and Implement (BAI) > BAI04 – Managed Availability and Capacity > BAI04.02 – Assess business impact. |
COBIT
Governance Framework
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v2019 | View → |
| DORA | Digital Operational Resilience Act The EU Digital Operational Resilience Act establis... Clause: Article 11(1) – Comprehensive ICT business continuity policy Article 11(3) – ICT response and recovery plans |
EU
Regulation
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vCurrent | View → |
| GDPR | General Data Protection Regulation (GDPR) The General Data Protection Regulation is a bindin... Clause: Article 32(1)(d) – Testing, assessing and evaluating security measures |
EU
Regulation
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vCurrent | View → |
| IRDAI | IRDAI Information & Cyber Security Guidelines IRDAI information and cyber-security requirements... Clause: §2.6-3.7 – IT Service Management; §2.14-3.2 – IS provisions in contracts and SLAs |
India
Guideline
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vLatest | View → |
| ISO27001 | ISO/IEC 27001 ISO/IEC 27001 specifies auditable requirements for... Clause: 9.1 – Monitoring, measurement, analysis and evaluation |
ISO
Standard
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v2022 | View → |
| ISO27002 | ISO/IEC 27002 ISO/IEC 27002 is a guidance standard containing a... Clause: 8.16 – Monitoring activities |
ISO
Standard
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v2022 | View → |
| NIS2 | NIS2 Directive The NIS2 Directive establishes EU-wide cybersecuri... Clause: Article 21(2)(c) – Business continuity, including backup management, disaster recovery and crisis management |
EU
Directive
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vCurrent | View → |
| NIST-CSF | NIST Cybersecurity Framework (CSF) The NIST Cybersecurity Framework provides high-lev... Clause: DE.CM – Continuous Monitoring | DE.CM-09 – Computing hardware and software, runtime environments, and their data are monitored to find potentially adverse events |
NIST
Framework
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v2 | View → |
| NIST80053 | NIST SP 800-53 NIST SP 800-53 Rev. 5 presents control families, i... Clause: 3.19 – SYSTEM AND INFORMATION INTEGRITY, 3.3 – AUDIT AND ACCOUNTABILITY; SI-4 – SYSTEM MONITORING, AU-6 – AUDIT RECORD REVIEW, ANALYSIS, AND REPORTING, Analysis, And Reporting |
NIST
Control Catalog
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vRev. 5 | View → |
| NPCI-ISR | NPCI Information Security Requirements NPCI information-security requirements define cont... Clause: Operational Review; Logging and Monitoring – Alerts and Tracking |
India
Standard
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vLatest | View → |
| PCI-DSS | PCI DSS PCI DSS is an industry security standard maintaine... Clause: 10.2.1 – Audit logs are enabled and active for all; 10.4.1 – The following audit logs are reviewed at least; 10.4.2 – Logs of all other system components (those; 10.4.3 – Exceptions and anomalies identified during |
PCI
Standard
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v4 | View → |
| RBI-CSF | RBI Cyber Security Framework / Master Directions RBI cyber-security requirements and directions set... Clause: 19) Incident Response & Management – 19.4 BCP/DR supporting cyber resilience, rapid recovery and secure resumption aligned to RTOs |
India
Regulation
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vLatest | View → |
| SEBI-CSCRF | SEBI Cyber Security & Cyber Resilience Framework SEBI’s Cybersecurity and Cyber Resilience Framewor... Clause: 4.1 DE.CM: Security Continuous Monitoring |
India
Regulation
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vLatest | View → |
| SOC2 | SOC 2 Trust Services Criteria SOC 2 is an independent examination and reporting... Clause: A1.1 – Availability – The entity maintains, monitors, and evaluates current processing capacity and use of system components (infrastructure, data, and software) to manage capacity demand and to enable the implementation of additional capacity to help meet its objectives. A1.2 – Availability – The entity authorizes, designs, develops or acquires, implements, operates, approves, maintains, and monitors environmental protections, software, data backup processes, and recovery infrastructure to meet its objectives. A1.3 – Availability – The entity tests recovery plan procedures supporting system recovery to meet its objectives. CC7.2 – System Operations – The entity monitors system components and the operation of those components for anomalies that are indicative of malicious acts, natural disasters, and errors affecting the entity's ability to meet its objectives; anomalies are analyzed to determine whether they represent security events. |
AICPA
Audit Framework
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vLatest | View → |